We thank you for your purchase, and with this warranty registration, we confirm the warranty for the above goods. The guaranteed start date is the date of sale of the goods.

This warranty is valid for services under warranty to be provided by the manufacturer's official service centres. It only covers branded products sold by Zemits.

The warranty provides repair service in the event of the breakdown of any functioning part of your product for the period stated above.
A presentation of a defective device must accompany all claims, including proof of purchase that shows the device was purchased 24 months before the date of claim. These must be produced prior to the warranty service being carried out. Otherwise, Zemits Ltd reserves the right to reject the warranty claim.

If we can't repair your item, we'll replace it or offer the nearest equivalent product.
Please note that the service under Zemits warranty is subject to a 24-hour inspection before making any decision. The warranty covers parts and labour but not shipping costs. Zemits provides professional packaging and padding during the purchase. We strongly recommend keeping it safe during the warranty period so your machine can be securely protected during transportation.

Important: Zemits provides free training on all devices and products. Failure to complete the online portal and practical session with our educator may void your warranty.

You have statutory rights in relation to your product, and those rights are not affected by this guarantee.

The transportation of the defective product is carried out at the expense of the client at the address provided. Zemits ltd is not liable for any damage accrued during transportation. The warranty repair period depends on the severity of the issue and may take 5 to 15 working days.
We aim to fix, repair or replace the device within 5 working days. If the repair is not possible to complete by the service centre, the faulty goods are sent for repair to the manufacturer; in this instance, the warranty repair may take longer.
Zemits will not provide courtesy machines or parts during the service time.

Although very rarely, faults can occur, and we understand that it is frustrating when there is a problem with your machine or products, we will try to resolve it as soon as possible. However, Zemits cannot be liable for any loss of earnings, loss of business, negligence, accidents, product malfunctioning or any harm caused to the user or customers when there is a problem with your product or usage. This applies during and after the warranty period.

Look for any obvious reasons for the breakdown and consult the troubleshooting guide in the user's manual.
Visit our contact us page if you're still having problems with your device and book virtual consultation with a specialist.
Please have your model and date of purchase to hand when you call. You'll find all of this information on your User's Manual – this acts as your warranty, so please make sure you keep it safe.

New devices found damaged when first opening packaging or found damaged during transportation must not be used. Likewise, if the product malfunctions during its first use, customers must not use it to perform any treatments. In these cases, customers must contact Zemits customer service representative, who will provide them with an appropriate solution. Any damage should be reported immediately and within seven days of purchase. In this circumstance, Zemits will repair or replace defective equipment at no charge. This limited warranty is the customer's exclusive remedy and applies only to new Zemits products.
Zemits reserves the right to refuse the warranty claim if a customer fails to report the problem within 7 days of purchase.

If you are not completely satisfied with your purchase, you can request a return and refund for your purchase within 14-days of purchase.

• Purchaser shall not return Products without Zemits (Seller) prior written consent. All returns must be in compliance with Seller's instructions and may be subject to a restocking charge. Certain Products (e.g. custom Products or special orders) may not be returned under any circumstances.
• Any returned Products must be unused, unopened, in their original packaging with the original label affixed, unaltered in form and content, and must not have been installed. We strongly recommend you keep the packaging of a product for 14 days after receiving it.
• Equipment is not eligible for refunds after 14 days of the delivery date. Seller recommends that Purchaser use insured delivery. Purchaser is responsible for all shipping/delivery costs.
• Equipment that is out of the 14-day guarantee and / or not returned in the original packaging will not be considered for a refund.
• On exceptional circumstances Items returned within the first 14 days without the original packaging or in used / not sellable condition are subject to a 30% restocking fee. Zemits reserves the right to refuse any returns depending on the condition of the returned item.
• Refund request forms must be filled and returned within 14 calendar days in order for a refund to be considered. Failure to return the completed refund request form will result in a voided refund and credit will be applied to the client's account for future purchases.
• Handheld devices, furniture and skincare products are non-refundable. If the item (s) arrives damaged, Purchaser must contact Zemits within 7 days. Failing to notify Seller of any damage/fault immediately after delivery Seller shall not be liable for any delays, loss or damage in transit.
• All gifted, complimentary, or gratis items must be returned along with the main unit. Should the gifted items not be returned, the full cost of the item will be deducted from the refund (if eligible).
• Damage of the equipment due to unauthorized product modifications, improper voltage supply, abuse, improper packaging, or inappropriate use / use prior to successfully completing the training course is not covered by this warranty.
• Customers are responsible for properly packaging products for return to the Zemits facility to avoid any possible damage during shipping transit. Any damage resulting from inappropriate packaging / insufficient protection inside the shipped box is at fault of the customer. Each accessory must be packed individually and carefully protected with bubble wrap, styrofoam, or similar material and any screen on the unit must also be carefully covered during transportation. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.
• Large Equipment (any device larger than 35kg or shipped via freight) is only eligible for a refund if it is pre-authorized by Zemits ltd to be returned in its original packaging / case and is in new / sellable condition within 14 days of delivery. Zemits will not issue a refund for any large device (35kg or shipped via freight) without its original case. Zemits ltd can arrange for collection, any fees must be paid by Purchaser prior to arrangement.
• Custom products are final sale and are not eligible for returns, exchanges, changes, or alterations.
• Special order or pre-order products will require a 30% deposit of the total price with the remaining balance due prior to delivery. Special order or pre-order products will result in a 30% restocking fee if canceled or returned.
• Refunds are contingent upon the condition of the equipment, packaging, date of purchase, and must be pre-authorized. If a refund is granted, it is issued within 90 days.
• Shipping charges for returned or exchanged products are the responsibility of the customer and are non-refundable.
• Refunds are only issued for the cost of the equipment / products. All shipping and handling fees are non-refundable.
• Any shipping and handling damages must be reported to Zemits within 24 hours of receiving a product.

*Please note:

All purchases with terms of in-house financing or third party financing are not eligible for return or refund.

Disclaimer

All products at www.zemits.eu website are intended for cosmetic use.

All products at www.zemits.eu website are not intended to treat or diagnose any medical conditions.

In very rare cases, there exists a slight variation in appearance between equipment listed on www.zemits.eu and equipment shipped to consumers. This is attributed to occasional minor design changes by the manufacturer, and in no way compromises the function (s) or quality of equipment.

The information on this website or any advice given by any Zemits consultant or educator is not intended for the diagnosis or treatment of medical conditions, and should not be used as a substitute for professional medical advice. Use at your own risk.