Warranty & Return Policy

This Warranty and Returns Policy governs the terms and conditions applicable to the purchase of Zemits equipment and products through Zemits Spain, in accordance with the applicable consumer protection, e-commerce, and statutory warranty legislation.

1. ZEMITS WARRANTY

1.1 Warranty Coverage

Zemits provides high-quality specialized technical service throughout the warranty period and offers lifetime after-sales technical support for all its equipment.

The warranty covers exclusively manufacturing defects or malfunctions affecting Zemits equipment, provided the equipment has been used for its intended purpose and in accordance with the manufacturer's instructions.

1.2 Warranty Commencement and Duration

The warranty becomes effective on the purchase date indicated on the invoice and is valid only for equipment purchased through the official Zemits Spain sales channels.

Warranty period by product type:

  • Professional devices: 24 months
  • Portable devices: 12 months
  • Professional device handpieces: 6 months

All equipment includes lifetime technical support, regardless of the expiration of the warranty period.

1.3 Mandatory Conditions for Warranty Validity

To maintain the validity of the warranty, the customer must comply with all of the following requirements:

  • Complete the official online training, including the certification test.
  • Attend the live video training session with an authorized Zemits educator.
  • The customer may optionally request one additional 30-minute question-and-answer session.

In addition, the customer agrees to:

  • Use the equipment exclusively for its intended aesthetic purpose.
  • Strictly follow the manufacturer's instructions regarding installation, operation, disinfection, cleaning, maintenance, and storage.

⚠️ Failure to comply with any of these requirements may limit or exclude the coverage provided under the Zemits commercial warranty, without prejudice to any statutory consumer rights granted under applicable law.

1.4 General Warranty Conditions

The warranty is valid only for services performed by authorized Zemits service centers.

The warranty covers parts and labor, but does not cover shipping, transportation, taxes, duties, customs charges, or any related fees.

To submit a warranty claim, the following documentation is required:

  • Purchase invoice
  • Equipment serial number
  • Visual evidence (photographs and/or videos)

Zemits Spain reserves the right to reject any warranty claim if the required documentation is not provided before the technical service process begins.

Customers are strongly advised to retain the original packaging throughout the warranty period. Damage resulting from inadequate packaging during transportation will not be covered under warranty.

Zemits Spain shall not be liable for any financial losses, loss of profits, business interruption, or loss of income resulting from the temporary inability to use the equipment.

If, following the technical inspection, no defect covered under warranty is found, Zemits Spain reserves the right to charge the customer for the technical inspection and service costs.

This commercial warranty does not limit or affect the consumer's statutory rights under applicable law.

1.5 Warranty Exclusions

The warranty does not cover, including but not limited to:

  • Misuse, negligence, or failure to follow the manufacturer's instructions.
  • Unauthorized modifications or repairs carried out by third parties.
  • Cosmetic damage that does not affect the functionality of the equipment.
  • Normal wear and tear.
  • Consumables and wear items, including filters, applicators, tips, fuses, cables, accessories, carts, and furniture.
  • Damage resulting from transportation, improper storage, or external factors such as humidity, dust, liquids, insects, or adverse environmental conditions.
  • Failures caused by improper electrical installations or the use of non-recommended accessories.
  • Damage that is not reported within 7 calendar days of receiving the equipment.
  • Damage caused by external interference, liquids, or foreign objects entering the equipment.
  • Pressotherapy garments and textile accessories, including but not limited to boots, leg garments, buttocks garments, abdominal garments, waist garments, arm garments, sleeves, compression wraps, and any other textile or inflatable components. The warranty for these items is limited exclusively to manufacturing defects identified upon receipt of the product, which must be reported to Zemits Spain within 7 calendar days of delivery.

2. WARRANTY SERVICE PROCEDURE

To request warranty assistance:

Please provide:

  • Purchase invoice
  • Equipment model and serial number
  • Photographs and/or videos of the issue

In many cases, the issue can be resolved remotely.

📧 support@zemits.es
 🌐 www.zemits.es

Please note:

  • Shipping the defective equipment to our service center is the customer's responsibility.
  • The estimated repair time is 5 to 15 business days. This period may be extended if the equipment must be returned to the manufacturer.
  • Zemits Spain does not provide loan or replacement equipment during the repair period.

3. RETURNS AND REFUND POLICY

3.1 Right of Withdrawal and Prior Technical Evaluation

In accordance with applicable consumer protection legislation, customers may request the return of a product within 14 calendar days of delivery, pursuant to Royal Legislative Decree 1/2007, taking into account the professional nature of the products sold.

However, every return request is subject to technical diagnosis, inspection, and express approval by the Zemits Spain Technical Service Team and Quality Control Department.

A return will only be accepted if all of the following conditions are met:

  • The equipment has not been used, installed, or put into operation, including for testing purposes.
  • The original protective plastic remains completely intact and has not been removed, damaged, or tampered with.
  • The product is returned exclusively in its original packaging, including all original boxes, internal protective materials, manuals, certificates, labels, seals, accessories, consumables, and all original packaging components.
  • The equipment is in new cosmetic and functional condition, with no marks, damage, alterations, or signs of use or handling.
  • All promotional items, gifts, and product bundles included with the purchase are returned.
  • The return has been previously authorized in writing by Zemits Spain.

3.2 Inspection, Final Decision, and Applicable Charges

Once the equipment has been received, it will undergo a comprehensive inspection by our specialized technical team.

The decision regarding the acceptance, rejection, or any financial adjustment related to the return shall be final and shall rest exclusively with Zemits Spain following completion of the technical inspection.

If the equipment:

  • is incomplete,
  • shows signs of use, installation, or handling,
  • is not returned with its original packaging or original components,
  • or has lost commercial value.

Zemits Spain reserves the right to:

  • Reject the return; or
  • Accept the return while applying a deduction of up to 50% of the total purchase price to account for depreciation, replacement, handling, loss of commercial value, or refurbishment costs.

If the return is accepted, any applicable refund will be processed within 14 calendar days from the date of the final decision.

Shipping, transportation, handling, and administrative fees are non-refundable.

3.3 Non-Refundable Products

The following products and situations are not eligible for return or refund, except in the event of a manufacturing defect covered by the applicable statutory warranty:

  • Portable devices, as they are considered personal-use products that rapidly depreciate once opened or handled.
  • Furniture, due to its size, customized logistics, and the transportation and reinstallation costs involved.
  • Cosmetic products, once unsealed, for reasons of hygiene, consumer safety, and health protection.
  • Customized products manufactured or configured according to the customer's specific requirements.
  • Special orders requested outside Zemits' standard product catalog or under special purchasing conditions.
  • Purchases financed, in whole or in part, through Zemits in-house financing or third-party financing partners, once the financing agreement has been executed.

In these cases, the customer acknowledges that the nature of the product or the payment method prevents the transaction from being reversed, without prejudice to any statutory warranty rights relating to manufacturing defects.

4. DISCLAIMER

All products sold through www.zemits.es are intended exclusively for cosmetic use and are not designed to diagnose, treat, cure, or prevent any disease or medical condition.

The information provided by Zemits, its advisors, or its educators does not constitute medical advice and does not replace consultation with a qualified healthcare professional.

The use of the equipment and any information provided by Zemits is entirely at the user's own risk and responsibility.

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